Privacy policy
1.introduction
We may collect the following types of information when you use our website.
Welcome to OrderBella ("we", "our", "us").
At OrderBella, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit our website, create an account, place an order or use our services.
By accessing or using OrderBella.in, you agree to the practices described in this Privacy Policy.
If you do not agree with this policy, please discontinue using our website.
2. Information We Collect
A. Personal Information
B. Order Information
Products purchased
Order ID and transaction details
Purchase history
Order status
Delivery and shipping information
Refund and cancellation details
C. Payment Information
We may collect payment-related information necessary to process your orders.
Payments may be processed through third-party payment gateways such as Razorpay or other supported payment providers.
We do not intend to store your complete debit card, credit card, UPI PIN or banking passwords on our website. Such sensitive payment credentials are handled by the relevant payment service providers.
D. Technical Information
When you visit our website, certain technical information may be collected automatically, including:
3. How We Use Your Information
We use the information collected for the following purposes:
To process and confirm customer orders.
To arrange product packaging, shipping and delivery.
To communicate order confirmations and updates.
To provide customer support.
To process returns, cancellations and refunds.
To improve our website, products and services.
To prevent fraudulent transactions and unauthorized activities.
To maintain business, accounting and tax records.
To send promotional offers, discounts and marketing communications where permitted and, where required, with your consent.
To comply with applicable laws and legal requirements.
4. Sharing of Personal Information
We do not sell or rent customers' personal information to third parties.
However, we may share necessary information with trusted third parties to operate our business and provide services, including:
A. Payment Service Providers
Payment information may be shared with payment gateways to process online transactions securely.
B. Shipping and Logistics Partners
We may share your name, mobile number and delivery address with courier companies and logistics partners to deliver your orders.
C. Technology and Website Service Providers
We may use third-party services for website hosting, maintenance, analytics, communication and technical support.
D. Legal and Government Authorities
We may disclose information when required by applicable law, legal proceedings, court orders or government authorities.
Third parties receiving personal information are expected to handle it responsibly and only for relevant business or legal purposes.
5. Cookies and Tracking Technologies
OrderBella may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
Remember your shopping cart.
Maintain your login session.
Understand website traffic and performance.
Improve website functionality.
Provide a better shopping experience.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
Where required, we will obtain consent before using non-essential cookies or tracking technologies.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, misuse or destruction.
These measures may include:
Secure website connections (HTTPS/SSL).
Restricted access to customer information.
Secure payment processing through payment providers.
Regular website maintenance and security monitoring.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
Certain information may be retained for longer periods where required for:
Tax and accounting compliance.
Legal and regulatory obligations.
Resolving disputes.
Preventing fraud.
Maintaining transaction records.
When personal information is no longer required, we will take appropriate steps to delete or securely dispose of it, subject to applicable legal requirements.
8. Your Privacy Rights
Subject to applicable laws, you may have the right to:
Request information about your personal data being processed.
Request correction of inaccurate personal information.
Request completion or updating of your personal information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Raise complaints or privacy-related concerns.
Nominate another person to exercise your rights in accordance with applicable law.
To exercise these rights, you may contact us using the details provided below.
We may need to verify your identity before processing certain requests.
9. Third-Party Websites
Our website may contain links to third-party websites, payment gateways or other external services.
We are not responsible for the privacy practices, security policies or content of third-party websites.
We encourage customers to review the privacy policies of those websites before sharing their personal information.
10. Children's Privacy
OrderBella does not knowingly intend to collect personal information directly from children without appropriate authorization where required by applicable law.
If we become aware that personal information has been collected in violation of applicable children's privacy requirements, we will take appropriate steps to address the matter.
11. Marketing Communications
We may send customers information about new products, special offers, discounts and promotional campaigns where permitted by applicable law.
Customers can opt out of promotional communications at any time by using the unsubscribe option, where available, or by contacting our customer support team.
Please note that customers may continue receiving essential transactional messages, such as order confirmations, payment notifications and delivery updates.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Any changes will be published on this page with an updated effective date.
Customers are encouraged to review this page periodically to stay informed about how their information is protected.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Business Name: MPS Enterprises
Email: mpsenterprises104@gmail.com
Contact Number: 9890814350
Business Address: MPS Enterprises, shop no.1, gat no.44, near koyali kaman, Shelgaon, Khed, Pune 410501 Maharashtra
We will make reasonable efforts to address your privacy-related concerns in accordance with applicable laws.
Thank you for shopping with OrderBella!
Your trust and privacy are important to us.
